At SUN DATACOMM we understand that quality is a continuous process and therefore we have adopted the following continuous quality improvement model: Learning > Planning > Action > Review
The solutions & service delivery team and the operations team continuously uses set of statistical tools to understand subsystems and uncover problems or improvement opportunities with the aim on maintaining quality in the future and not merely controlling a process. The first step is to identify the process that requires improvement, and then a team of experienced professionals is constituted to actively research and document each step of that process. Then comes the planning phase where improvements and expectations are set and the means to measure them are established. The action stage is marked by implementation aiming at improving efficiency and responsiveness which involves setting of goals, education, and the measurement of results.